Terms of Service

1. Acceptance of Terms

By accessing or using AtlasOS Practice Management ("AtlasOS", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

2. Service Description

AtlasOS is a cloud-based practice management platform for accounting and professional services firms operating in South Africa and other jurisdictions. Features include compliance calendar management, client portal, smart inbox, billing, and AI-assisted workflow automation.

3. Account Registration & Onboarding

To access AtlasOS you must register a practice account and complete payment for a subscription plan. Your account is activated following successful payment and an onboarding session with our team. You are responsible for maintaining the confidentiality of your login credentials.

4. Subscriptions, Fees & Payment

Subscriptions are billed monthly in advance at the rate displayed at the time of signup: a base monthly fee that includes a stated number of client entities and team members, plus a per-unit monthly charge for each additional client entity and each additional team member. At each renewal we may reconcile the entity and team-member counts you have declared against actual usage in your workspace and bill the greater of the two. All prices are in South African Rand (ZAR) unless otherwise stated and are inclusive of applicable VAT where required by law. Payment is processed via our authorised payment partner (Yoco). You authorise us to charge your nominated payment method on each billing cycle.

5. Setup & Onboarding Fee

A once-off setup and onboarding fee is payable with your first subscription payment, at the rate displayed at the time of signup (a promotional rate may apply for a stated period). This fee covers done-for-you onboarding performed by our team: conversion of your existing data, integration of AtlasOS with your critical systems, and direct engagement with your IT function so that AtlasOS is implemented in line with your internal processes. Your subscription is considered fully operationalised on the date this onboarding is completed.

6. 30-Day Money-Back Guarantee

Every subscription is covered by a 30-day money-back guarantee. The guarantee period runs for 30 days from the date your subscription is fully operationalised (as defined in section 5) — not from the date of signup or payment. If, within that period, you notify us at support@atlasos.work that AtlasOS is not right for your practice, we will refund the subscription fees you have paid. Refunds are processed to the original payment method via our payment partner.

7. Cancellation Policy

You may cancel your subscription at any time by contacting our support team at support@atlasos.work or via the Settings section in your account. Cancellation takes effect at the end of the current billing period. Your access to the platform will continue until the end of the period you have paid for.

8. Refunds Outside the Guarantee

Other than under the 30-day money-back guarantee in section 6, fees already paid are non-refundable — whether upon cancellation, downgrade, or for any other reason — because onboarding and operating the platform involve significant work from our team.

If you have a billing dispute or believe you have been charged in error, please contact us within 14 days of the charge at billing@atlasos.work and we will investigate promptly.

9. Data & Privacy

We are committed to protecting your data in accordance with the Protection of Personal Information Act (POPIA). Please read our Privacy Policy for full details on how we collect, store, and process personal information.

10. Acceptable Use

You agree not to use AtlasOS for any unlawful purpose, to attempt to gain unauthorised access to any part of the platform, or to transmit any harmful, offensive, or fraudulent content. We reserve the right to suspend or terminate accounts that violate these terms.

11. Intellectual Property

All software, content, and materials on the AtlasOS platform are the intellectual property of AtlasOS Practice Management or its licensors. You are granted a limited, non-exclusive licence to use the platform for your internal business purposes. You may not copy, modify, distribute, or reverse-engineer any part of the platform.

12. Limitation of Liability

To the maximum extent permitted by law, AtlasOS shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability in any matter arising out of these terms shall not exceed the total fees paid by you in the 3 months preceding the event giving rise to liability.

13. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes by email or via an in-app notification. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.

14. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

15. Contact

For questions about these terms, contact us at legal@atlasos.work.