FOR MANAGED SERVICE PROVIDERS

MSP operationsunder control.

Atlas OS helps managed service providers track SLAs, manage tickets, coordinate teams, and bill clients — with AI that automates the repetitive work.

See Pricing

SLAs, watched in real time.

Every ticket tagged to an SLA. Breaches surface before they hit — not after the QBR spreadsheet.

Atlas OS SLA tracking
Atlas OS MSP billing

Retainer plus overage, one invoice.

Track contracted hours per client, roll overage into the next billing cycle, and send a clean monthly bill.

MSP MODULES

Everything your msp practice needs.

Service Management

  • Client SLA tracking
  • Ticket management and routing
  • Asset inventory per client

Compliance

  • SLA breach alerting
  • Service level reporting
  • Audit trail for all actions

Time & Billing

  • Per-ticket time tracking
  • Retainer and overage billing
  • Automated monthly invoicing

Smart Inbox

  • Support email classification
  • Automatic ticket creation
  • Priority routing

AI Operations

  • Incident pattern detection
  • Resolution suggestion
  • Capacity planning

Client Portal

  • Ticket status visibility
  • Service reports
  • Asset register access

Ready to tighten your MSP operations?

Atlas OS gives MSPs SLA tracking, ticket pipelines, and retainer billing.